In order to implement the spirit of vocational education, deepen the integration of industry and education, and further improve students' understanding and skills of the profession. The School of Information Engineering and Ctrip carried out short-term enterprise practice activities on campus cooperation during the Mid-Autumn Festival and National Day holiday.
Preliminary preparation work
In the early stage, more than 150 students were organized and mobilized to participate in this activity. The relevant leaders of the college and company attached great importance to it, and conducted multiple on-site inspections to understand the preparation situation of various aspects of the practice, ensuring the smooth implementation of the activity.
Learning and training
Under the guidance of the enterprise teacher, the students completed various stages such as enterprise training and course assessment. During the training, the enterprise teacher integrated professional theoretical knowledge into the real project scenario, providing systematic training from platform rules to business processes. The students' professional knowledge and skills were comprehensively improved.
Formal employment
The position of this practical project is a customer service position in the Ctrip Tourism Network Vacation Service Department, which provides telephone and online consultation services for Ctrip travelers; Provide customer services such as travel booking, consultation, and modification for guests; Collect customer feedback and suggestions, and complete other tasks assigned by superiors.
Everyone started their formal on-the-job practice in an orderly manner according to the schedule. During their tenure, the students were very enthusiastic and devoted themselves to this practical work with full passion and enthusiasm. It was inevitable that they would encounter difficulties that could not be solved. The students actively sought help from the supervising teacher, who provided enthusiastic answers and helped them successfully complete their daily work. Everyone has transformed from a current student to a new professional and successfully completed practical tasks.
21 Bachelor's degree in Digital Media 2
Lv Linlin
During the National Day holiday, I was fortunate enough to have the opportunity to participate in the short-term practical training organized by the college on Ctrip. After the training, I deeply realized that customer service work was originally a job of communication and exchange between people. Customer service representatives represent the window of communication between users and the company, and as an operator, in addition to understanding some simple technical and professional knowledge, what is more important is to communicate and answer customer inquiries and doubts. Therefore, I need to master comprehensive professional knowledge and good communication skills, which is also an important aspect of exercising myself. From the beginning, I couldn't hold on, and gradually practice makes perfect. However, the knowledge and experience I learned from work are real. I believe that with this experience, I will enter society more smoothly in the future!
21 Artificial Intelligence 1
Sun Haohao
It is an honor to participate in this Ctrip short-term practice. This is my first time being exposed to such a large platform for practical experience, and it is also my first time trying customer service work in my life. This practice has guided me to further delve into society, acquire practical work knowledge and skills. After this period of exercise, I have communicated with people online every day, greatly improving my eloquence. At the same time, I have also learned many communication and exchange skills, further mastering and consolidating the skills and theoretical knowledge I have learned, cultivating good professional ethics, and giving myself a preliminary understanding of my future work direction and content. Cultivate oneself to work outside and cope with the ups and downs of superiors, cooperate with colleagues (classmates), and have a team spirit, laying the foundation for future work.
21 Internet of Things Undergraduate 1
Wang Jinjing
This short-term practice with Ctrip has deeply touched me. Our job is to provide telephone and online consultation services for Ctrip's travel guests; Provide customer services such as booking, consulting, and modifying travel orders for customers; Collect customer feedback and suggestions, and complete other tasks assigned by superiors. After working, I realized that it is not as simple as we imagine. I believe that regardless of the job position, one should have good psychological qualities, communication and adaptability skills, a high sense of responsibility, be tolerant of customer dissatisfaction, and be able to withstand pressure.
21 Big Data 2
Yuan Yi
Hello, Ctrip was filled with a whole National Day holiday, from not understanding or understanding at first, to simply and easily solving customer problems, always patiently answering, as if honing my impatience and impatience, playing with friends and colleagues during night shifts and off work, and occasionally learning the essence of lists and suspensions. I thoroughly studied the structure of Ctrip's various tasks and gradually adapted to the mode of customer service work. Through the organization of the college, I have learned a lot of knowledge through practical experience in large enterprises. It is a great learning experience and an opportunity to adapt to the workplace in advance. I look forward to participating again in the next time.
21 Accrual 1
Zhou Xinyang
These six days of work have been a lot of growth for me. Starting from scratch to learn a work style, job content, and work procedure that I am not fully familiar with, allows me to have a more comprehensive and systematic understanding of the entire Ctrip customer service workflow and content. The results of my learning have also been tested during these six days. Although the learning process and final results were not satisfactory, with the support and assistance of school leaders and mentors, I have persisted in continuously learning theoretical knowledge, summarizing work experience, strengthening my personal cultivation, and striving to improve overall quality. At the same time, I have strictly followed various rules and regulations, completed various responsibilities of my position, and accumulated some work experience, laying a certain foundation for my future work.
This practice not only provides a good practical platform for students, but also makes them realize that every job is hard won. Information science students interpret rigorous work style, proficient business knowledge, and enthusiastic service attitude through actions, bringing valuable professional experience.
Through real combat training, they have gradually grown into skilled talents. May every student make this trip worthwhile!
